I recently enjoyed lunch at Cheesecake Factory happy hour behind the Quakerbridge Mall in Lawrenceville, New Jersey with my partner. I’ll must say, I was disappointed with the appearance of the restaurant, but pleased with the food, service and pricing. It’s not a bad place for couples to enjoy a great meal for $30, but there are a few glaring issues that might be turn offs for other customers.
Let’s get started with the positives. The service was great! We were seated immediately, and waited will no longer than five minutes before our waitress took our drink order. She was one of the best waitresses I have ever encountered, one of the most patient, one of the most professional. It was clear that she cares about her customers’ needs. We realized that our napkins were dirty, had crumbs to them, and our table had crumbs on it. My wife’s bread plate had crumbs on it. Okay, that’s a poor, however it fits the discussion. The waitress apologized, immediately took away our dirty plates and napkins and replaced these with clean ones.
I ordered the Factory Burger, which is actually a hamburger, covered with cheddar cheese, served on the wheat loaf topped with sliced almonds. Quite interesting! We have never eaten a hamburger on a wheat loaf. This was a great burger, perhaps a tad too much pepper, but it was juicy, flavorful, and cooked merely the way I requested. The meal came with a tiny, tin canister of shoestring fried potatoes, that had been crispy and delicious!
My spouse ordered the Skinnylicious Chicken Pasta, which is produced with Gemelli Pasta sauteed chicken breasts, fresh basil and fresh tomatoes. Warning to all customers! The chefs in the Cheesecake Factory LOVE pepper! My partner sent her food back because it was too spicy. The waitress was patient and kind about utilizing the dish back and replacing it with a brand new one with no pepper. We can’t fault the chefs for the one! They are going to serve it to you without pepper in the event you request it that way. My wife never specified no pepper. Okay, that certain was on us! So, in the event you order the Skinnylicious Chicken Pasta, and you also usually are not keen on spicy food, make sure you specifically request no pepper.
Anyway, the price of that meal was only over $30. Which had been very reasonable! I used to be somewhat confused as to who exactly was serving us. Our waitress took our order and checked on us frequently, but someone else brought our food to us. Actually, another unknown person presented my wife’s replacement dish. The number of people have to be involved for two customers? We had been talking to a waiter and didn’t know his name. I guess I could have asked, however i am keen on the wait staff wearing name tags. Not one of them inside the restaurant were wearing name tags. I simply think it adds an individual touch for the customer.
I mentioned this earlier, but the table had crumbs into it, and our napkins had crumbs upon them. Furthermore, the ground across the restaurant was filthy, the silverware had spots into it, the wait staff was dressed in all white (uggh) and also the greeters were dressed in all black (uggh).
The largest issue was the menu. It’s too complicated! Pages and pages of products, wines, specials, etc. The waitress even commented on the menu’s girth. My spouse has eaten on the Cheesecake Factory before, so she has a favorite item jpnvlz the menu, which she ordered in the interests of time. I felt like I had been reading a novel as opposed to a menu! I felt rushed as though I needed to just hurry up and pick something. We have no doubt that everything on the menu is tasty, but for those in a rush, it could be a difficulty.
Okay, to sum it, the food at Cheesecake Factory was delicious, the service was great, the pricing was reasonable, nevertheless the menu was too big and the appearance was sloppy and unkempt.
I am not keen on looking at or wearing someone else’s leftovers. That was an enormous shut off to me! That left a poor first impression to me! It’s not something which even great food or great service can overcome, in my view. I am going to not rush back to The Cheesecake Factory at that particular location. I might eat there if I am because area, however i will not go out of my way to eat there in the future.